Lok Sewa Digital Kendra Logo
    Lok Sewa Digital Kendra
    Last Updated: July 21, 2026

    Privacy Policy

    This Privacy Policy explains how Lok Sewa Digital Kendra ("we", "us", "our") collects, uses, stores, and safeguards the information of users ("you", "your") who access our website and digital service assistance platform.

    1. Introduction

    Lok Sewa Digital Kendra operates a digital service assistance platform that helps users prepare, submit, and follow up on applications for various digital and government-related services. We respect your privacy and are committed to protecting personal information that you share with us.

    2. Independent Platform Notice

    Lok Sewa Digital Kendra is an independent digital service assistance platform. Unless an official authorization or partnership is explicitly stated in writing on our website, we are not owned, operated, authorized, certified, or endorsed by the Government of India, any State Government, or any government agency. Where we assist with government-related forms or portals, we do so purely as a facilitator, and the final approval always rests with the concerned government authority.

    3. Information We Collect

    We collect the following categories of information:

    • Personal identifiers: name, email address, phone number, address.
    • Authentication data such as login credentials, OTPs, and session identifiers.
    • Documents and images that you upload for the service you request.
    • Payment references and transaction metadata (not full card details).
    • Technical data: IP address, browser, device type, operating system, and usage logs.
    • Communications you send to us (support requests, chat messages, feedback).

    4. Account & Login Information

    When you register or log in, we store the information needed to create and secure your account, including a hashed password (where applicable), email, and session tokens. We also keep a log of login activity — device, browser, IP address, and approximate location — to help detect unauthorized access and protect your account.

    5. Google Sign-In / Authentication Data

    If you choose to sign in with Google or another supported OAuth provider, we receive only the profile information you authorize the provider to share (typically name, email, and profile picture). We do not receive your Google password. Your use of Google Sign-In is also governed by Google's own privacy policy and terms.

    6. Documents & Files Uploaded

    To process your service request you may upload documents such as identity proofs, photographs, signatures, or forms. These files are stored securely and are used only for the specific service you have requested. They are accessible to authorized personnel of Lok Sewa Digital Kendra and, where necessary, submitted to the relevant government or third-party portal on your behalf, based on your consent.

    7. Payment & Transaction Information

    Payments are processed through third-party payment gateways. We do not store your full card number, CVV, UPI PIN, or net-banking credentials. We retain limited transaction metadata such as payment ID, amount, status, and timestamp for accounting, refund, and dispute-resolution purposes.

    8. Cookies & Technical/Device Information

    We use cookies and similar technologies to keep you signed in, remember preferences, and analyze traffic. We may also collect device information (type, model, OS, browser) and network information (IP, approximate location derived from IP) for security and analytics. You can control cookies through your browser settings.

    9. How We Use Your Information

    • To deliver, personalize, and improve the services you request.
    • To verify your identity and prevent fraudulent or unauthorized use.
    • To communicate with you regarding requests, updates, and notifications.
    • To meet legal, regulatory, tax, and accounting obligations.
    • To analyze usage and improve platform reliability, security, and design.

    10. Data Security & Retention

    We implement reasonable technical and organizational safeguards — including role-based access control, encrypted transport (HTTPS), and row-level security on our database — to protect your data. No system is 100% secure, so we cannot guarantee absolute security. We retain your information only for as long as necessary for the purposes described in this Policy or as required by applicable law.

    11. Third-Party Services & APIs

    We rely on trusted third-party service providers for hosting, authentication, storage, payments, email delivery, analytics, mapping, and similar functionality. These providers process data on our behalf under their own terms and privacy policies. Adding a service to this Policy does not, by itself, grant us any right to use a provider's API — we independently comply with each provider's terms, permissions, and compliance requirements.

    12. Payment Gateway Integrations

    Where enabled, payments may be processed through gateways such as Razorpay or other lawful payment providers. Your payment information is handled directly by the gateway under its own terms and privacy policy. We receive only the transaction status and reference required to reconcile your order.

    13. Email & Notification Providers

    Transactional and notification emails (such as OTPs, service confirmations, and account alerts) may be sent through third-party email delivery providers. Your email address and message content are shared with those providers strictly to deliver the communication you have requested or consented to.

    14. Government / Third-Party Portal Redirects & Integrations

    Some services require you to be redirected to an official government portal or a third-party website. Once you leave our platform, that external website's privacy policy governs your interaction with it. We are not responsible for the practices of those external sites.

    16. Children's Privacy

    Our services are intended for individuals aged 18 or above, or minors acting through a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us data without consent, please contact us and we will take reasonable steps to delete it.

    17. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our services, laws, or third-party integrations. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes constitutes acceptance of the revised Policy.

    18. Contact & Grievance Information

    For any privacy-related questions, requests, or grievances, please contact: