Lok Sewa Digital Kendra Logo
    Lok Sewa Digital Kendra
    Last Updated: July 21, 2026

    Terms & Conditions

    These Terms & Conditions ("Terms") govern your access to and use of the website and digital service assistance platform operated by Lok Sewa Digital Kendra ("we", "us", "our"). By using our services, you agree to these Terms.

    1. Acceptance of Terms

    By accessing, browsing, registering on, or using any part of our platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

    2. Independent Platform Notice

    Lok Sewa Digital Kendra is an independent digital service assistance platform. Unless a specific authorization, license, or partnership is expressly stated in writing on our website, we are not owned, operated, authorized, certified, or endorsed by the Government of India, any State Government, or any government department. Where we assist with government-related applications, we act only as a facilitator; the final decision rests with the concerned authority.

    3. Nature & Scope of Services

    We offer digital assistance for form filling, document preparation, uploads, application submissions, resizing utilities, printing, travel-desk information, and similar services described on our website. The scope of any specific service is limited to what is described at the point of purchase or request.

    4. User Responsibilities

    • You must be at least 18 years old, or use the platform through a parent or guardian.
    • Keep your login credentials confidential and do not share your OTP with anyone.
    • Use the platform only for lawful purposes and in accordance with these Terms.
    • Provide truthful, accurate, and complete information.

    5. Accuracy of Submitted Information

    You are solely responsible for the accuracy, authenticity, and legality of the information and documents you submit. We do not verify the genuineness of documents beyond routine visual checks. Submission of forged, tampered, or misleading documents may result in rejection, account suspension, and legal action.

    7. Service Fees & Payment Terms

    Applicable service fees are displayed before checkout or communicated in advance. Government fees, statutory charges, and third-party gateway charges may be additional. Payment must be completed for the service to be initiated. Prices are subject to revision without prior notice.

    8. Refund & Cancellation Rules

    • Government fees paid to any authority are strictly non-refundable.
    • Service fees for work already commenced are non-refundable.
    • Duplicate or failed transactions will be reconciled once verified with the gateway.
    • Refund requests must be raised within 7 days of the transaction to our support email.

    9. Third-Party APIs, Payment Gateways & External Portals

    Our platform may integrate with third-party APIs, payment gateways (such as Razorpay), authentication providers, email/SMS providers, analytics, and government portals. Your interaction with those services is also governed by their own terms, permissions, and privacy policies. We do not claim that these Terms or our Privacy Policy, by themselves, grant us permission to use any third-party API — we independently comply with each provider's requirements.

    10. Government Service Disclaimer

    Approvals, rejections, appointment slots, delivery timelines, and eligibility for any government service are entirely at the discretion of the relevant government authority. We do not guarantee any outcome. Assistance charges are for our facilitation work only and are not government-imposed fees.

    11. Processing Times & Service Availability

    Processing times shown on the platform are estimates based on typical scenarios and may vary due to government workload, third-party downtime, holidays, or technical issues. The platform may occasionally be unavailable for maintenance or reasons beyond our control.

    12. Prohibited / Fraudulent Use

    You agree not to:

    • Impersonate any person or misrepresent your identity.
    • Submit forged, tampered, or unlawfully obtained documents.
    • Attempt to bypass, scrape, or overload our systems or third-party APIs.
    • Use the platform for money laundering, terrorism financing, or any illegal activity.
    • Resell or misuse services obtained through the platform.

    13. Intellectual Property

    All content, branding, logos, designs, code, and materials on the platform are the property of Lok Sewa Digital Kendra or its licensors and are protected under applicable intellectual property laws. You may not copy, reproduce, or use them without written permission.

    14. Limitation of Liability

    To the maximum extent permitted by law, Lok Sewa Digital Kendra will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for losses arising from government decisions, third-party failures, network issues, or inaccurate information supplied by you. Our aggregate liability for any claim shall not exceed the service fee paid by you for that specific service.

    15. Account Suspension / Termination

    We may suspend or terminate your account at our discretion, with or without notice, if you breach these Terms, misuse the platform, submit fraudulent documents, or if required by law. Upon termination, your right to use the platform ceases immediately.

    16. Changes to Terms

    We may amend these Terms from time to time. The updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of the platform after any change constitutes acceptance of the revised Terms.

    17. Governing Law & Jurisdiction

    These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and applicable data-protection laws. All disputes shall be subject to the exclusive jurisdiction of the competent courts at Alipurduar / Jalpaiguri, West Bengal, India.

    18. Contact & Support